Safety Protocol of The Lodge at Blue Lakes

We are excited to welcome you to The Lodge at Blue Lakes. We thank you for choosing to stay with us. We are committed to do the right thing for our guests and team members. We have taken stricter measures within the property to help fight the pandemic. We are all fighting an invisible enemy and we all need to do this together.

Our team members will do their part in making sure it’s a safer environment for all our guests. We ask our guests to do their part as well, and to be responsible for each action they take. Every time we step out of our homes, we unwittingly expose ourselves to the virus. By entering The Lodge at Blue Lakes, you will be fully responsible for yourself and your family. Learn to protect yourself, your loved ones and our community by reading through our Guest Guidelines and Health Survey.

We wish you and your family all the best. Stay safe during this challenging time. We are all in this together. Let’s stay united and strong as a community.

Guidelines

  1. If you are too ill to travel, let us know so we can review your cancellation fees. We highly encourage all our guests to stay home and seek their local physician if they do not feel well.
  2. We will reserve the right to cancel bookings of guests who feel unwell, even if his or her symptoms are mild. We will deploy hotel representatives to monitor the coming and goings of guests.
  3. While at the property, guests must observe social distancing. Guests who are not part of the same group won’t be allowed to gather in the common areas. They must observe a distance of at least 6 feet away from each other.
  4. We will serve breakfast buffet style at the Special Events Center from 8 AM to 10 AM daily during the summer season. To keep our serving utensils clean at all times, we will provide disposable gloves to our guests to prevent any form of contact with the food. We ask all our guests to wear their masks while taking food from the buffet. We encourage our guests to sit down and eat at our al fresco Waterfront Deck so they can enjoy the beautiful view of Blue Lakes. To practice social distancing, tables and chairs will be arranged 6 feet from each other.
  5. If staff is concerned about the condition of a guest, we will assist in contacting the relevant general practitioner on their behalf.
  6. We ask everyone to observe good hygiene and cleanliness at all times:
  • Frequent hand-washing with soap and water or using an alcohol sanitizer.
  • Hand soap dispensers have been placed across critical areas in the property for the convenience of our guests.
  • Avoid touching your face unless hands have been recently washed.
  • Use a tissue when coughing or sneezing and then disposing of the tissue promptly and carefully.
  • Inform staff if they start feeling unwell, remaining in their room while the Manager calls the relevant General Practitioner.
  • Seek assistance from the Manager or the staff if medical advice or care is needed.

Health Survey

We invite you to answer our quick Health Survey. If you have answered NO to all the questions, then you are ready for a fun experience at The Lodge at Blue Lakes.

  1. Have you been confirmed positive for COVID-19?
  2. Are you currently experiencing, or recently experienced, any acute respiratory illness symptoms such as fever, cough, or shortness of breath?
  3. Have you been in close contact with any persons who has been confirmed positive for COVID-19?
  4. Have you been in close contact with any persons who have traveled and are also exhibiting acute respiratory illness symptoms?

What safety measures will the hotel be implementing?

We take the safety of our employees and guests very seriously. We have gone to great lengths to implement stricter measures at the hotel, which includes the following:

Check-In

  1. We have automated our check-in system, where guests can check-in faster with lesser human interference.
  2. Prior to check-in, we will ask our guests to review our Safety Measures and Liability waiver, and answer our Health Survey.

Additional Room Amenities

  1. We have installed tissue dispensers that guests can use when they open the door.
  2. We will provide small plastic bags for guests to dispose their used tissue paper. The plastic bags will conveniently be located by the door, as they enter the room.
  3. Our Welcome Packet, which includes television guides, and Lake County Tourism information is now a digital brochure. Please read Welcome Brochure.
  4. Jars will be used as tip containers instead of envelopes. The container will be washed and sterilized between use.

Property Amenities

  1. Hand soap dispensers have been placed across critical areas in the property for the convenience of our guests to encourage them to wash their hands frequently.
  2. Our TV remote control unit has a disposable plastic cover that is replaced every time the room is cleaned.
  3. All tables and chairs will be placed at least 6 feet away from each other and shall be sanitized between guests.
  4. Guests who are not part of the same group won’t be allowed to gather in the common areas.
  5. Boats and other watercrafts will be sanitized in between guests.
  6. TLABL will deploy resort representatives within TLABL grounds:
  • To sanitize tables, chairs and common areas after each use.
  • To ensure social distancing is practiced within the property.

Cleaning

  1. We will sanitize all surfaces that guests touch when they are inside the room.
  2. Once our guests have checked out, we will use a sanitizing machine to disinfect the entire room.
  3. We implemented a stricter method in cleaning rooms. More information under section “Cleaning Procedure in TLABL”.
  4. Different areas of the property will be sanitized three times daily to ensure the safety of our guests.

Social Distancing

  1. The TLABL team members will maintain a minimum of 6 feet social distancing from other team members and guests. They will also practice a safe distance from other people even in their own personal activities.
  2. We will inform all our guests to practice social distancing from people who are not part of their group.

Concurrence

  1. All our team members are required to strictly implement TLABL’s Safety Protocol. They will all sign off on an official document stating they concur with this mandate.
  2. We will inform all our guests about TLABL’s Guest Guidelines. They will also be asked to sign off on a contract to ensure they understand that they need to follow our safety protocols. Our safety protocols are in place for everyone’s protection. They will also be informed that TLABL has the right to refuse entry or cancel their booking if they are unwell and if they don’t follow the rules.

What is the hotel’s cleaning procedure?

Cleaning the right way is of utmost importance at The Lodge at Blue Lakes. We ensure our cleaning procedures are strictly implemented:

Work Clothes

  1. Housekeepers are required to use a mask, gloves, and an apron when cleaning a room. They must replace their mask, gloves, and apron every time they clean another room.
  2. When removing the gloves, they will need to turn them inside out in one single motion, then remove their mask and apron. They must place all their used masks, gloves, and aprons in a sealed bag. Before going on to their next task, they must wash their hands.
  3. Change out of your work clothes before travelling home.
  4. All work clothes must be washed well in a domestic washing machine.

Cleaning the Rooms

  1. Ventilate the room by opening windows.
  2. Remove the bed linens and towels, place and seal them well in a bag.
  3. Do not leave loose items in the hotel corridor.
  4. Dispose of all disposable items such as sachet and toilet rolls.
  5. Clean thoroughly all remaining items such as cups, glasses etc. using hot water and detergent.
  6. Use plenty of cleaning cloths only to avoid re-contaminating surfaces.
  7. Ensure that there are stocks of tissues, paper towels and soaps and plastic bags for room bins.
  8. Use the sanitizing machine for each room.

Cleaning Communal Areas

  1. Different areas of the property will be sanitized three times daily to ensure the safety of our guests.
  2. Tables and chairs will be sanitized after each use.
  3. Ensure other hard surfaces (light switches, taps, kitchen worktops, toilets or anything touched by hand) are cleaned more frequently than usual, using normal cleaning products.
  4. Ensure that there are stocks of tissues, paper towels and soaps and plastic bags for the public bathrooms.
  5. Staff to sanitize reception counter and surfaces nearby after dealing with each guest.
  6. Hand soap dispensers will be placed across the property especially in critical areas for easy access of our employees and guests.

Laundry Procedures

Our linens will continue being washed and ironed commercially – washed at 150-160°F and ironed at 350°F. According to WHO, temperatures of 140°F are enough to kill viruses.

Manager Responsibilities

  1. The manager shall ensure that adequate supplies of cleaning materials are readily available.
  2. The manager shall ensure that handwashing facilities are adequate, accessible and working properly.
  3. The manager shall ensure that staff are aware of the relevant procedures and the advice in this document.

We’re all in this together. Let’s keep The Lodge at Blue Lakes and our local community virus-free. Questions? Email us at [email protected]

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