- If you are too ill to travel, let us know so we can review your cancellation fees. We highly encourage all our guests to stay home and seek their local physician if they do not feel well.
- We will reserve the right to cancel bookings of guests who feel unwell, even if his or her symptoms are mild. We will deploy hotel representatives to monitor the coming and goings of guests.
- If staff is concerned about the condition of a guest, we will assist in contacting the relevant general practitioner on their behalf.
- We ask everyone to observe good hygiene and cleanliness at all times:
- Frequent hand-washing with soap and water or using an alcohol sanitizer.
- Hand soap dispensers have been placed across critical areas in the property for the convenience of our guests.
- Avoid touching your face unless hands have been recently washed.
- Use a tissue when coughing or sneezing and then disposing of the tissue promptly and carefully.
- Inform staff if they start feeling unwell, remaining in their room while the Manager calls the relevant General Practitioner.
- Seek assistance from the Manager or the staff if medical advice or care is needed.