- If you are too ill to travel, let us know so we can review your cancellation fees. We highly encourage all our guests to stay home and seek their local physician if they do not feel well.
- We will reserve the right to cancel bookings of guests who feel unwell, even if his or her symptoms are mild. We will deploy hotel representatives to monitor the coming and goings of guests.
- While at the property, guests must observe social distancing. Guests who are not part of the same group won’t be allowed to gather in the common areas. They must observe a distance of at least 6 feet away from each other.
- We will serve breakfast buffet style at the Special Events Center from 8 AM to 10 AM daily during the summer season. To keep our serving utensils clean at all times, we will provide disposable gloves to our guests to prevent any form of contact with the food. We encourage our guests to sit down and eat at our al fresco Waterfront Deck so they can enjoy the beautiful view of Blue Lakes. To practice social distancing, tables and chairs will be arranged 6 feet from each other.
- If staff is concerned about the condition of a guest, we will assist in contacting the relevant general practitioner on their behalf.
- We ask everyone to observe good hygiene and cleanliness at all times:
- Frequent hand-washing with soap and water or using an alcohol sanitizer.
- Hand soap dispensers have been placed across critical areas in the property for the convenience of our guests.
- Avoid touching your face unless hands have been recently washed.
- Use a tissue when coughing or sneezing and then disposing of the tissue promptly and carefully.
- Inform staff if they start feeling unwell, remaining in their room while the Manager calls the relevant General Practitioner.
- Seek assistance from the Manager or the staff if medical advice or care is needed.